Case Study: Business Continuity

Addressing Murphy's Law:
Disaster Avoidance, Disaster Tolerance, Disaster Recovery

Corporate telecommunications has to be error-free. Outages cannot invariably occur from time to time and reliability is of paramount importance because of the critical role telecommunications plays in the everyday life of business.

Customers, partners, and employees have come to expect several certainties from their telecommunications products and services. Each expects dial tone to be available when a phone is taken off-hook; web pages to load with every mouse click; and applications to execute without hesitation upon the push of a button.

Business Continuity consists of:

  1. Disaster Avoidance (Policy & Procedure)
  2. Disaster Tolerance (Redundancy)
  3. Disaster Recovery (Backup & Restore)

The heart of Business Continuity is redundancy. In relation to corporate telecommunications, redundancy is alternative and/or duplicate transmission paths, routes, equipment and power in various combinations that enhance reliability and allow continual operation despite failure of one or more components.

CTI assists organizations with planning and implementing Business Continuity for telecommunications products and services. Since there is no one solution, it is important to design a fault-tolerant environment with a systematic and holistic approach. CTI reviews existing areas of vulnerability, provides an evaluation, and recommends a business continuity plan that allows your organization to protect and recover from unplanned interruptions.

Recommended telecommunications products and services requiring redundancy:

  • In-Bound Voice Service (redundant trunks)
  • Out-Bound Voice Service (redundant trunks)
  • WAN Services (redundant ATM, Frame Relay, or Point-to-Point circuits)
  • Critical Servers: E-mail, Database, Application (redundant off-site servers)
  • Internet Access (redundant circuits)

Creativity, flexibility and an in-depth understanding of complex telecommunications infrastructures, as well as, operational policy and procedure is the value of CTI.